Frequently asked questions
Find clear answers about files, quotes, hiring, certified translation, the Certificate of Accuracy, timing, delivery, and privacy.
File submission
What should I send?＋
Send every available page, including relevant reverse sides, and make sure the images are complete and legible.
Can I send photographs?＋
Yes, provided the page is sharp, evenly lit, complete, and free of glare or cropped edges.
Can I send several files?＋
Yes. Related documents can be included in the same request and identified in the notes.
Quotes and approval
How quickly will I receive a response?＋
Straightforward requests may receive an initial response in as little as 30 minutes during business hours.
Does uploading a file start the service?＋
No. Work begins only after you review and approve the proposal.
When is pricing confirmed?＋
Scope, price, timing, and delivery format are confirmed before work begins.
Certified translation
What does USCIS require from a foreign-language document?＋
The document must be accompanied by a full English translation and a certification that the translation is complete and accurate and that the translator is competent to translate.
Is a certified translation the same as a notarized translation?＋
No. Translator certification addresses the translation and the professional’s competence. Notarization is a separate procedure concerning a signature.
USCIS
Which documents need translation?＋
Foreign-language documents submitted to USCIS generally require a complete English translation and translator certification.
Does Lumina provide immigration advice?＋
No. Lumina provides language services only and does not select forms or determine eligibility.
Does translation guarantee acceptance?＋
No. Acceptance and decisions belong to the receiving authority.
Timing and delivery
How quickly can I receive a quote?＋
Straightforward requests may receive a response in as little as 30 minutes during business hours after the files are available for review.
Can my translation be delivered within 24 hours?＋
Eligible, legible documents may qualify for digital delivery in as little as 24 hours. Availability is confirmed with the quote.
Privacy and confidentiality
How are sensitive files handled?＋
Access is limited to people and providers who need the files to review, translate, quality-check, or deliver the approved service.
What information should I send?＋
Send only the information and files needed to review and perform the requested work.
Can I ask about file retention?＋
Yes. Contact our team with questions concerning access, retention, or deletion.
Ready to move forward with your translation?
Send your files and receive a clear proposal with pricing, timing, and scope before you decide.
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